Welcome to CallMaimo (“CallMaimo,” “we,” “us,” or “our”). By accessing our website, contacting us, or using any of our services, you agree to be legally bound by these Terms and Conditions. If you do not agree, you must not use our services.

CallMaimo provides travel and mobility support services, including but not limited to:

CallMaimo operates strictly as a service facilitator and administrative support provider. We do not control, represent, or influence embassies, immigration authorities, airlines, hotels, educational institutions, or employers.

Clients must be at least 18 years old to engage services independently. Individuals under 18 must have written consent from a parent or legal guardian.

Our services include consultation, document guidance, application preparation, and submission support based on information provided by the client. CallMaimo does not provide legal representation and does not make immigration decisions.

Payment for visa assistance services is due only after visa approval unless otherwise agreed in writing. Service fees cover administrative support only and do not include embassy or government fees unless explicitly stated.

Flights, hotels, and other reservations must be paid in full before confirmation. Prices may change until payment is completed.

All payments made to CallMaimo for services already rendered are non-refundable.

Visa approvals, refusals, processing times, and entry decisions are made solely by embassies and immigration authorities. CallMaimo does not guarantee approval or issuance of any visa, permit, or travel authorization.

• Provide truthful, accurate, and complete information

• Submit authentic and valid documents

• Provide required documents within requested timeframes

• Attend interviews or appointments when required

• Comply with all travel and immigration laws

Clients are solely responsible for consequences resulting from false, incomplete, or misleading information.

Airlines, hotels, institutions, employers, insurers, and transport providers operate independently. Their policies apply to all bookings. CallMaimo is not liable for delays, cancellations, service failures, losses, or policy changes caused by third parties.

Client-requested changes may result in additional fees.

Refunds, if any, are subject to third-party provider policies.

Administrative and service fees charged by CallMaimo are non-refundable once work has commenced.

To the fullest extent permitted by law, CallMaimo shall not be liable for:

• Visa refusals or immigration decisions

• Travel delays, cancellations, or disruptions

• Losses caused by third-party providers

• Financial loss, missed opportunities, or indirect damages

• Errors caused by inaccurate client information

Clients agree to indemnify and hold CallMaimo harmless from any claims, damages, liabilities, or expenses arising from inaccurate information, misuse of services, violation of laws, or breach of these Terms.

All website content, branding, materials, and processes are the property of CallMaimo. Unauthorized use, reproduction, or distribution is prohibited.

By using our services, clients consent to the collection and processing of personal information necessary for service delivery and compliance with regulatory requirements.

Clients consent to receive notices and communications electronically via email, messaging platforms, or our website.

CallMaimo reserves the right to refuse or terminate services where required by law, compliance obligations, fraud prevention, or breach of these Terms.

CallMaimo shall not be liable for delays or failure caused by events beyond reasonable control, including government actions, travel restrictions, natural disasters, or system failures.

These Terms are governed by the laws of the Republic of Cameroon. Any dispute shall be resolved by competent courts in Cameroon.

This Refund Policy applies to all services provided by CallMaimo.

Service fees are charged for administrative support and expertise.

Fees paid after visa approval are non-refundable.

Visa refusal does not create a refund obligation where services were fully provided.

Flights, hotels, and related bookings are subject to the policies of the respective provider.

Refund eligibility depends entirely on third-party rules and conditions.

CallMaimo is not responsible for provider refusal to issue refunds.

The following are strictly non-refundable:

• Consultation services

• Administrative processing work

• Document preparation services

• Government and embassy fees

• Third-party processing charges

• Services already performed

Where a third-party provider issues a refund, funds will be returned to the client after receipt by CallMaimo, less any applicable service or administrative charges.

If a client cancels after work has commenced, no refund shall be issued for completed work or incurred costs.

Refund inquiries must be submitted to secretariat@callmaimo.com.